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FAQS

  1.  What Currency do you transact in?
    This website transacts in USD only. Prices are subject to change without notice.

  2. What Cards do you accept?
    We accept the following credit/debit cards only : Mastercard, Visa and Amex for all transactions.

  3. What are your Delivery Charges & Policy?
    Please click on this link : Delivery Charges & Policy. Delivery Charges & Policy are subject to change without notice.

  4. Do you deliver outside of the USA?
    Yes we do, we deliver worldwide, except to PO Boxes. Pls check our Delivery Charges & Policy for further information.

  5. Do you conduct any form of Animal Testing?
    We do not test any of our products or ingredients on animals, nor do we contract any external companies to do so on our behalf. Furthermore, we require that all our ingredient suppliers meet the same criteria of no animal testing.

  6. What is your Returns and Exchanges Policy?
    We're confident you will be happy with Peony Cosmetics and the products you have bought. However, sometimes a product just doesn't work out, and we understand. If you have to return or exchange a product, please do so within 14 days of purchase & enclose the original paperwork that came with your order. Refunds are made based on the original purchase price. Unfortunately, we are not able to refund shipping costs nor take responsibility for lost / damaged items. Please understand that we cannot take returns nor offer refunds on overly used products. Please check all your personal information before placing your order. If you provide us with a wrong delivery address and your goods are signed for by another party, or lost in the post, we cannot be held responsible for any loss you incur as a result.

    Please contact us here in order to process your returns or exchanges.

    We are unable to process returns & exchanges without the original product(s), and your emailed receipt. Refunds can only be made back to the original credit card used & not to any third parties.

    Unfortunately, we will not be able to refund any shipping charges incurred on your part. For valued items, we recommend that you take out shipping insurance in the event the item is lost or damaged while in carriage. Please note that products purchased through peonycosmetics.com may not be returned or exchanged at retail / other web locations that sell Peony Cosmetics.

  7. Can I cancel an order?
    You have the right to cancel your order within 24 hours of placing it. Simply contact us directly here. Once your order has been sent to the warehouse, it has entered the shipping process and no further changes can be made. You can however, return your items via our Returns and Exchanges Policy above.

    Order cancellations must be made in writing, quoting your order number.

    If your order has not shipped, a full refund will be made to you.

    If your order has shipped, please note that you will have to pay for the cost of returning the goods to us. Goods returned must be in re-saleable condition, with your original paperwork included. We reserve the right to assess whether goods returned are in a re-saleable condition.

    Your credit card will be refunded within 7 days of cancellation. It is advisable to obtain a proof of posting certificate from your post office to facilitate claims from the postal services in the event of parcels lost in transit.

  8. How do I contact you for general enquiries?
    We are happy to help you with any enquiries you may have and are ready to assist you. Just let us know what's on your mind.